After-sales
Our after-sales team, composed of skilled back office staff and experienced field service engineers and technicians, provides superior on-site and remote assistance, in addition to providing spare parts and equipment refurbishment or upgrades.
We are strategically located in Europe, the USA and Asia to best serve our customers around the world.
On site services
Show more Show lessAssistance at the start-up phase
A dedicated team of skilled technicians are available to fully support our customers in all activities, whether relating to a single piece of equipment or a full plant:
- Assistance during construction, assembly, installation
- Commissioning and site acceptance test (SAT)
- Start up
- Validation
- Training
Preventive maintenance
To assist our customers with preventing unexpected failures, we offer preventive maintenance contracts that can be based on usage or on calendar intervals.
Periodic inspections are run at the customer’s site and, for equipment, they include:
- Disassembly and identification of the spare parts to replace
- Repairs/replacement of worn or damaged parts
- Enamel checking/on-site enamel repairs where required
Emergency maintenance
Our qualified and specialized field service technicians guarantee effective worldwide assistance within the shortest possible time from reporting the fault.
For equipment, we assist in the repair or replacement of:
- Mechanical seal gears, box-bellows
- Enamel and enamel parts
- Agitators
- Gaskets, O-rings, filter cartridges
- Filter bottom media, valves, instrumentation
- Hydraulic parts
Remote assistance
Show more Show lessTo increase our service level, remote technical assistance is also available, including software solutions to monitor online process as well as online software upgrades and troubleshooting.
Spare parts
Show more Show lessA dedicated team assists our customers by providing an extensive range of spare parts for equipment and plants worldwide.
We provide a preliminary list of recommended spare parts to have available during the bidding phase, which can be integrated and modified on customer request at any time.
Equipment refurbishment
Show more Show lessConvinced more than ever that refurbishment is an essential service to limit the impact on the environment and to promote circularity, we offer our customers different options:
- Revamping entire equipment
- Revamping part of equipment
- Re-certification (PED-ATEX)
- Modernization, including automatization of manual equipment/plant and automatization upgrades
- Re-glassing of glass lined equipment and components (e.g., agitator, blades, PDUs)